To bridge the gap between technical expertise and leadership confidence, a Leadership Development Program was designed and tailored to their specific needs. The program included:

Intentionality – Building a Strong Leadership Foundation
• Leadership coaching on managing difficult conversations, setting clear expectations, and creating boundaries to maintain authority and balance.
• Training on confidently transitioning from peer to leader, ensuring leaders stepped into their roles with clarity and assurance.
 Evidence – Providing Leaders with Structure & Data
• Guidance on drafting formal disciplinary actions for low performers, equipping leaders with a clear and fair process for accountability.
• A complete realignment of teams to improve workflow efficiency, ensuring roles and responsibilities were clearly defined.
• Creation of formal communication processes between departments, enhancing collaboration and reducing misunderstandings.
Action – Implementing Lasting Change
• Development of a structured staffing model to support increasing workloads, allowing leaders to make informed hiring decisions.
• Implementation of new hire training and peer mentoring programs to set clear expectations and ensure seamless onboarding.
• Establishment of Key Performance Indicators (KPIs) to track progress, monitor team performance, and ensure continuous improvement.