I had a box spring sitting in my garage for months. Garbage wouldn’t take it.I didn’t feel like dealing with it. So it sat there. Day after day, becoming something I avoided. Until yesterday, when I finally dragged it outside and started ripping it apart with a hammer. No plan. No real strategy. Just… done looking at it. And as I stood there pulling it apart, I realized. This wasn’t a hard problem. It was an avoided one. Where This Shows Up at Work This happens inside teams more than we...

Nothing humbles you faster than thinking you can fix your own toilet. We tried. A few quick adjustments… thought we had it. We didn’t. Like really didn’t. What we realized pretty quickly is that the issue wasn’t what we could see, it was what we couldn’t. There was a bottleneck underneath everything that we had zero visibility into. So we called someone who did. And that’s when it clicked. This is exactly what happens inside teams. When something isn’t working, we tend to focus on what’s...

Recently I shared a story on LinkedIn about when I was 19, backstage at a concert… and I had absolutely no business being there. My friends disappeared, and suddenly I was standing there alone, next to someone who had no concept of personal space and zero awareness that I was uncomfortable. Then out of nowhere, Lil Wayne walked up and said: “She’s with me.” I wasn’t. But the guy left. And then something unexpected happened. He stayed. For over an hour, we sat there eating finger sandwiches...